Support
How can we help?
Search the docs, report a problem, or talk to a person — whichever gets you unstuck fastest.
Ways to get help
Common questions
Why did my booking capacity reset after an import?
Imports overwrite zone capacity for the dates in the file. Re-apply blackout dates after every import — see Import and export.
How do I change my plan?
SlotSmith bills on published zones, not on booking volume — archive or unpublish a zone and it stops counting. See Plans and usage.
Can I use SlotSmith with more than one zone?
Yes. Publish as many zones as your plan allows, and set an explicit order so an address matching two zones resolves predictably. See Zone priorities.
Where do I report a security issue?
Use the Report an issue form and choose Bug — security reports are routed ahead of the normal queue.
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